Refund policy

All items are subject to a 7 day customer approval and inspection period. This period of 7 days begins upon delivery of the item. You must advise Olde Towne Jewelers within 7 days of delivery if you intend to return an item. All shipping and insurance charges are non-refundable. Return shipping and insurance is at the customer’s expense and must match the same insurance and shipping method as the item was delivered. Improperly packaged and under insured items are at the customer’s risk if lost or damaged in shipment. All returned items must be returned in the same condition as they were sent.

All custom orders are non-refundable.

Questions about the Terms of Service should be sent to us at replies@oldetownejewelers.com.